Online Payment Sucks

Why isn’t the cashlite breeze blowing over to some of the major retail forces in the industry? I mean the government has stoked the cashless fire but I don’t know if guys over at DSTV are wearing fire-retardant pants or what not.

Ok. This is a gripe but then someone’s got to listen to me.

The other day I wanted to pay for my cable TV and still had to do it over QuickTeller. Given, those dudes have done some job, though it feels pre-historic at times but the gripe is why I have to go over to QuickTeller when I should be able to pay for this right inside my DSTV account? Why hasn’t DSTV integrated payment into their own website and make the customer experience sticky? Maybe this is a jamb question, which I would never know. Last I checked, I did mine eons ago.

Same for MTN and the other clueless telcos, you can’t buy airtime on their websites. They don’t have any mobile app. You can’t type in your card number and get some chatty airtime added as extra-life to your phone to harass some poor souls at the other end of the virtual wire.

Reality is sometimes big society change will only happen when some prime movers get moving. Time CBN and the big ole’ banks work on initiatives that can make impact on the market.

Sorry I forgot, someone got it right. Swift Wireless. Even when your internet subscription is up in flames and you can’t see any cat videos or lulz on the web, the payment gateways still work. Someone apparently thinks in that place but it seems they patented intelligence and MTN and folks wouldn’t pay licensing fee.

Comments 2

  1. Blessing wrote:

    Ouch!

    U r right about SWIFT Wireless, same also works for Etisalat.

    In truth, the Retail giants need to start thinking, seems the ones who are thinking are too small to make any real impact, think DealDey, Taafoo.com and some other small companies.

    Posted 30 Oct 2012 at 4:34 am
  2. ADÉDÈJÌ OLÓWÈ wrote:

    Guess what I did, went to Tafoo.com and I bought something. Payment flow was smooth and seamless. That’s how things should work!

    Posted 30 Oct 2012 at 6:02 am

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