Category Archives: Uncategorized

Online Banking without Offline Annoyance

The drumbeat for payments and all things digital has been beating loud and long (and annoying, almost like a banshee!). At face value, this seems to be one thing customers and banks can agree about. Banks don’t want customers in the branches anymore (because it cost more to serve them in-branch) and customers don’t even […]

Getting them high: Challenges of onboarding customers to digital services

Digital services, which include cards, online banking, mobile apps for finances, USSD for transferring money you don’t have, etc., are essential services. In fact, financial inclusion has been elevated to the level of fundamental human rights. However, unlike things we derive joy from using – Whatsapp, Tinder, Facebook, to mention a few, digital services are […]

Kennedy Uzoka is Nigeria’s coolest bank CEO

Kennedy Uzoka, UBA’s Group Managing Director, is the savviest bank CEO in Nigeria, as far as social media is concerned. Or so says an informal study by me. He loves social media and practically hangs out there. While he won’t be allowed into the YMCA, he probably knows a thing or two about where and […]

5 things you don’t know about Nigerian ATMs

Just a few years ago, we practically begged people to use ATMs instead of queuing up at the banking counters but at least that has changed. But then the change came with friends, family and other random people asking me random questions why they can’t brew a nice cup of coffee at the ATM. Some […]

The stone the builders rejected – RIP Mohammed Ali

As a kid, I used to have a t-shirt with Mohammed Ali on it and I loved it so much until my rotund stomach couldn’t fit in anymore. Growing up, I was regaled with different stories of Ali by my grandmother who felt there wasn’t any greater boxer than he was. Even when Mike Tyson […]