I’m building Lendsqr to be the world’s best loan management ecosystem

If credit is ever going to be truly transformational, someone has to build the infrastructure that makes lending safe for lenders, efficient, and scalable. Someone has to create a foundation that lenders, big or small, can rely on. And after years of watching the gaps in the system, I decided that someone had to be me.

But let’s be honest, building a loan management system isn’t exactly the sexiest thing in fintech. Payments? Sure. Digital banking? Of course. But lending infrastructure? That’s the unglamorous, behind-the-scenes work that no one really wants to do. 

And this isn’t an African or Asian problem. It’s a global problem for every lender from Argentina, all the way to Canada. From New Zealand, all the way up to Japan. The cost and the complexity of tech needed by aspiring lenders is just unattainable for most.

And yet, without it, there’s no credit system. No way to support small businesses. No true financial inclusion.

When I started Lendsqr in 2018, it was just a side project. You know how it goes, tinkering with an idea, running small tests, and pushing it forward when time allows. The first iterations with good friends, Chioma Ukariaku and Ridwan Olalere (founder and CEO of LemFi) didn’t go anywhere. 

But at some point, I hit a crossroads. I had to decide whether to keep doing this halfway or go all in. That decision wasn’t easy, but it became clear after a conversation with my bosses at the time, Aigboje Aig-Imoukhuede and the late Herbert Wigwe. They gave me their full blessings to chase this vision.

And so, I jumped in. Headfirst. With no safety net and no parachute. Just an irrational belief that this had to be done and that we were the ones to do it.

The moment I knew Lendsqr had to be the best in the world

Growth wasn’t immediate. Numbers didn’t skyrocket overnight. Some days, it felt like we were grinding endlessly with little to show. But one day, it hit me. If I was going to build something worthwhile, why stop at “good enough”? Why not aim for the absolute best?

That realization was both exciting and daunting. No African company had ever built a world-class loan management system before. Sure, we’ve seen incredible companies like Paystack making strides with Stripe globally, but a lending infrastructure company fully founded in Africa, serving African lenders first and then scaling worldwide? That felt like an impossible mission. And yet, that’s exactly why I wanted to do it.

So, how have we done so far? Well, we’ve made significant progress with over 6,000 lenders serving 2.4m customers. We’ve benchmarked ourselves against other competitors on the continent. We’re doing quite good

Yet, when you compare us to global giants like Finastra, HES Fintech, DigiFi, and Turnkey Lender, we’re not there. Not yet. But that’s fine because the goal isn’t to catch up. It’s to surpass them.

The plan: How we’ll beat the global leaders

Lendsqr is not trying to be just another loan management system. We’re here to be the absolute best. And we’ll get there by focusing on three core pillars:

Creating the most user-friendly loan management system

Most loan management systems are a nightmare to navigate for an average human, including Lendsqr, at this time. They’re clunky, overwhelming, and require an engineering degree just to run a simple operation. That’s not how lending should work. We are committed to making Lendsqr intuitive and so easy that a lender can get up and running in minutes without needing extensive training or technical expertise.

Offering the most cost-effective solution

The big players charge exorbitant fees for their systems, making them inaccessible to many lenders, especially in emerging markets. Our approach is different. We are delivering a world-class system at a fraction of the cost, ensuring that businesses of all sizes can afford a reliable loan management platform without compromising quality. While we are still pricey, we offer value for money but can only get cheaper for non-enterprise customers – those who need us the most.

Building a feature-complete system that solves their problems

Lenders don’t need bloated software with features they’ll never use. They need a system that actually works for them. That’s why we’re focused on building exactly what matters: factoring and mortgage support are coming soon, multi-user applications for lending teams are already in development, and while full-scale accounting and CRM aren’t here yet, they’re on our roadmap. We know what needs to be done, and we’re making it happen.

The African advantage: Building with what we have

There is a misconception that only teams from Silicon Valley can build world-class products. That’s simply not true. While we don’t have the luxury of hiring foreign engineers with sky-high salaries, we see this as an opportunity rather than a setback.

Look at India. Just a decade ago, who would have thought they’d be home to world-class companies like Postman, Zoho, and Freshworks? Now, they’re global benchmarks. China, once dismissed as unoriginal, has become a powerhouse of AI and EV innovation. Even LG from South Korea, which was once considered a cheap brand, now makes some of the best consumer tech out there. The world moves fast, and perceptions change even faster.

Africa is full of brilliant, driven, and resourceful talent. We hire smart, ambitious people and train them to be highly technical, regardless of their department. At Lendsqr, marketing, HR, and operations teams learn how to analyse data, write SQLs, automate tasks, and contribute technically. Next quarter, every single person in my team will be learning Python.

We also keep costs insanely low. No flashy events. No wasteful spending. We run fully remote because, frankly, I have expensive taste, and renting an office would be an unnecessary burn. Every penny is reinvested into building the best product possible.

And yes, I haven’t paid myself in a long time. People assume I’m living large, but the reality is I am putting everything back into this company. This isn’t a vanity project. It’s a long-term vision.

The challenges we’ve faced (and how we’re overcoming them)

Building something this ambitious has not been easy. We’ve faced obstacles at every turn, but instead of seeing them as setbacks, we treat them as lessons that push us forward. Here’s how we’re tackling the biggest challenges head-on:

Finding the right talent

Hiring for technical skills is one thing, but hiring for the right mindset is another. We’ve had to be extremely selective, bringing in only those who have both the intelligence and the resilience to build something great. Our team isn’t just made up of employees; it’s a group of problem-solvers who believe in our mission and are ready to push boundaries. Our solution? A rigorous hiring process that prioritizes adaptability, technical curiosity, and a willingness to learn. And once they’re in, we invest heavily in their growth, ensuring they develop into world-class professionals.

Automating sales for scalability

Building a great product is only a tenth of the battle. Selling it efficiently is just as critical. We are continuously refining our strategies to automate sales, ensuring we acquire and retain customers without relying on expensive and ineffective marketing campaigns. This includes refining our onboarding flows, data-driven research and outreach, and ensuring our product speaks for itself. The goal is to make customer acquisition a repeatable and cost-effective process. To make this happen, we’ve doubled down on automation of all kinds, enhancing in-app guidance, and optimizing every touchpoint for conversion. If a lender can discover, try, and love our product without needing hand-holding, we know we’ve done it right.

Growing with the right partnerships

Success doesn’t happen in isolation. We’ve been fortunate to receive support from AWS, Microsoft, and Google, which has significantly reduced our infrastructure costs. But beyond cloud providers, strategic partnerships with financial institutions like Sterling Bank, who, by the way, irrationally believes in us. Industry leaders like Ope Adeoye of OnePipe who has been instrumental in some of our infrastructure play. These partnerships are not just about financial backing. They are about aligning with organizations that see the future of lending the way we do.

What success looks like to us

There’s no grand speech about changing the world here. Just a clear goal: build a loan management ecosystem that does the job better than anyone else. That means focusing on what actually moves the needle; shipping a solid product, hiring the right people, and growing sustainably.

We’re not burning money on fancy marketing. Instead, every penny goes into making Lendsqr the best it can be. While others are downsizing, we’re still hiring engineers, interns, and product owners because the work isn’t done.

This isn’t about quick wins or short-term hype. It’s about proving that an African company can set the global standard for fintech infrastructure. If we succeed, we will redefine lending for businesses worldwide. And if we don’t? It won’t be for lack of effort.

But let me be clear; My team and I have no intention of failing.

Paying with cards online in Africa is a nightmare and it won’t get better anytime soon

Online payments should be simple. Navigate to merchant checkout, enter your card details, hit pay, and boom, the transaction is completed! That’s how it works in Asia, Europe, Mars, North America, Venus, and basically every developed market. But in Africa? Good luck with that.

If you’re an investor from Silicon Valley mapping out your million-dollar fintech strategy, thinking, Oh, Africa has 1.5 billion people, so surely millions of them use cards, right? Calm down. It doesn’t work like that. Cards are a disaster here, and if you’ve ever tried to make an online payment in Africa, you already know the struggle.

Let’s be honest, paying online with a card in Africa is like an obstacle course, and not the fun kind. It’s the kind where every hurdle is higher than the last, and by the time you think you’ve won, someone moves the finish line. Even as fintechs and banks try to push online card payment, reality has other plans. People either don’t have them, can’t get them, or find them useless when they finally do. And the worst part? None of this is going to change anytime soon. Here’s why.

The “everyone has a bank account” myth

Let’s start with the basics. Not everyone in Africa has a bank account. And even if they do, that doesn’t mean they have a card. In Nigeria, for instance, only about 50 to 70 percent of bank account holders even bother getting one. Why? Because getting a card is too much trouble.

Think about it. Cards are physical. You have to go to a bank branch (not exactly fun), stand in long queues, and pray that the network is working that day. Sure, some banks now issue instant cards, but rewind just five years ago, and you’d have to wait weeks. And let’s be honest, if you had to leave your business or daily hustle just to get a card, you probably wouldn’t bother either.

And even if you somehow manage to get a card, guess what? It doesn’t guarantee smooth payments. In fact, the headache is just getting started.

Even when people have cards, they can’t use them online

Okay, let’s say you finally get a card. Fantastic. But what happens next?

First, not everyone is sophisticated. Inserting a card into an ATM and punching in a PIN is easy. It’s the same interface across Africa. But try making an online payment, and you’re in for a different experience. Every website and payment provider has a different flow. What you see on Paystack isn’t what you get with PayFast. So even if you’ve memorized how one platform works, that knowledge won’t help you elsewhere.

Now, add to that the fact that the quality of cards here isn’t even great to start with. They wear out fast. if you’ve used an ATM in Africa, you’ve seen those cards with numbers completely rubbed off. Now imagine trying to make an online payment when you can’t even read your own card details. Some people forget their cards entirely, leaving them at home or buried in some wallet no one can find. Others walk around with expired debit cards, completely unaware.

And even when the card is in perfect condition, it still might not work. Some banks require customers to “activate” their cards before they can make online payments. No activation, no transaction. Then there’s fraud protection, which often kills transactions before they even begin. Many African banks insist on sending OTPs (one-time passwords) for security. The problem? Mobile networks here are unreliable. Sometimes the OTP never arrives, sometimes it takes forever, and sometimes the bank just blocks the transaction for fun.

By the time you go through all this trouble, only about 10 to 20 percent of banked customers can actually make online payments with their cards. And those 10 to 20 percent? They’re just lucky.

Even when cards work, they don’t work

So you’ve got your card, and miraculously, it’s in your hand, activated, and ready to use. You go to an e-commerce site, enter your details, and… nothing. The transaction takes forever to process or the internet connection fails midway. Perhaps, the bank’s system crashes. Or you feel you refresh the page by mistake, and the payment vanishes into thin air.

E-commerce businesses in Africa learned this the hard way. In the early days, they relied on card payments, until they realized that customers just couldn’t complete transactions. That’s why “payment on delivery” became a thing, and that, too, turned into a nightmare when customers ghosted on payments.

Even when a payment miraculously goes through, there’s no guarantee the merchant will actually receive the money. Failed settlements, chargebacks, and fraud disputes mean that even businesses are skeptical of cards. So, what’s left? A whole lot of frustration and some seriously angry customers.

Addressing in Africa is a mess

Let’s say a bank wants to solve this card problem by delivering them straight to customers. Well, good luck with that, because address systems in most African cities are a joke. Unless you’re in a few select parts of South Africa, good luck finding a street number that actually exists. So banks can’t even mail cards efficiently.

Ever tried directing a delivery guy to your house over the phone? “Take the third right, pass the big tree, then turn left at the yellow gate.” That’s how addresses work here. Now imagine a bank trying to mail you a sensitive financial document like a debit card. It’s just not happening.

Sure, fintechs like Moniepoint, Kuda, Sterling Bank, and Tyme are trying to deliver cards directly to customers. But it’s expensive, and no one wants to absorb the cost. So, mass adoption? Not happening anytime soon.

Cards are dying, and honestly, no one will miss them

Here’s the truth. Cards have overstayed their welcome. They are clunky, outdated, and impractical for the African market. Mobile money, bank transfers, and virtual accounts are already replacing them. And honestly, good riddance.

I spent years selling cards across African markets, and if there’s one thing I’ve learned, it’s this. Cards are simply not the future here. And that’s okay. Because the next wave of payments in Africa will be faster, more reliable, and most importantly digital.

The best part? Africans have already figured it out. Mobile wallets, USSD transfers, QR codes, and instant bank transfers are the real MVPs here. Who needs plastic when you can pay with your phone in two seconds?

So, if you’re still wondering why cards aren’t taking off in Africa, here’s your answer. We skipped that step. And honestly, we’re better off without them.

The global card giants are catching on

Even Visa and Mastercard are adjusting to this shift. They’ve started partnering with fintechs to push virtual cards, QR payments, and mobile-based solutions instead of traditional plastic. In Kenya, Mastercard has integrated with M-Pesa to facilitate digital transactions, while Visa is working with Nigerian banks to enhance mobile-based cardless payments. The message is clear. Africa is moving beyond plastic, and the big players are following suit.

So, the next time a fintech startup pitches a grand plan to “revolutionize” Africa with cards, tell them to save their breath. We’ve moved on. And anyone still clinging to plastic is living in the past.

Why time to first utility is critical for African SaaS

If your SaaS product does not deliver value instantly, your users will leave faster than a bad date. That is not an exaggeration, it is a fact backed by numbers: 55% of users spend less than 15 seconds on a new website before deciding if they will stay or leave. Now imagine how little patience they have for a slow, complicated software onboarding process.

When you buy something, you expect it to work as soon as possible. If you take a painkiller, you expect relief fast. Nobody wants to wait forever to get value from something they just paid for. Software is no different. People want to get value from it immediately. That “immediately” part? That’s what time to first utility (TTFU) is all about.

What is time to first utility (TTFU)? 

Time to First Utility (TTFU) is the time it takes from when a user discovers your software to when they experience their first real moment of value, also known as the “aha” moment. The shorter this time is, the more likely users are to stay. The longer it takes, the more likely they are to leave. It is one of the most critical factors in user retention, especially in SaaS, where first impressions can make or break adoption.

Customers don’t give a damn about your “standards”

When a user first interacts with software, they are making a quick decision. Does this work for me or not? If they hit a roadblock before even getting a taste of what the software can do, they will leave. It does not matter how great the software is if the first experience is a mess.

This is where many African SaaS companies are getting it wrong. We build fantastic products, but we also put up barriers that slow users down. Regulation, KYC requirements, licensing restrictions. All these things are important, but they should not be the first thing a user experiences.

You think users care about why your onboarding is complex? No one is sitting around thinking, “Oh wow, this company must have valid reasons for making sign up so difficult.” They just leave. People expect to try your software immediately. That’s why products like remove.bg kill it. You upload an image, and boom, background removed. No drama. No fucking around. Just instant gratification. That’s what we need to replicate in African SaaS.

At Lendsqr, we know this struggle well. Lending is a regulated business. You cannot just let people in without verifying them. But at the same time, we realized that if we make people jump through too many hoops before they even see what the software can do, they will never come back.

Too bad that many have run away, but I’m getting y’all back! 

African founders are getting TTFU wrong

One thing is clear: Africa’s SaaS market is on the right trajectory, and it is projected to hit $10 billion, with startups springing up across Lagos, Nairobi, Cape Town, and Cairo. The talent is there, the demand is growing, and the innovation is undeniable. Yet, we have a serious problem, too many hoops before users get to experience value.

And here’s the hard truth: users don’t care. They’re not going to sit around and wait. They’re not going to fight through layers of friction just to see if your software is worth it. They’ll leave.

In Africa, where internet costs are high and digital trust is still fragile, users are even less patient. If they struggle to access your product in the first few minutes, they’re more likely to churn permanently.

And it’s not because the software is bad. In fact, a lot of African SaaS products are brilliant. The issue is the barriers we throw in front of users before they can even experience the value. Too much KYC upfront is a major culprit. Yes, regulations matter, but if a user has to submit their ID, utility bill, and a small goat (okay, maybe not that far) before they can even try your software, they’ll bounce. 

Onboarding is another headache. If it takes days for someone to get access or approval, they’re already gone. Then there’s the problem of integrations. Too many SaaS products exist in isolation, forcing users to manually transfer data between platforms, which is frustrating and inefficient. And let’s not forget pricing. If users have to email support just to figure out how much they need to pay, they’ll move on to something simpler. Every extra step is a chance for them to leave, and they do.

The solution is simple: reduce friction, deliver value faster, and make it ridiculously easy for users to get started.

My experience with TTFU at Lendsqr

I’ll be the first to admit that we’ve made this mistake at Lendsqr, and it cost us. When we first started, we assumed that anyone who wanted to use our platform would be willing to go through the necessary regulatory steps first. After all, lending is a regulated business, right? You need a license, you need KYC, you need a payment provider, you need this, you need that.

But here’s the thing, when people first discover a product, they don’t care about any of that. They just want to see it work. And instead of giving them that quick win, we were hitting them with roadblocks: Sign up? Great. Now, go get a payment provider. Want to test out the system? Sorry, you need a lending license. Oh, you’re from Zambia? Oops, no SMS provider for your country.

It was a disaster. We spent time, resources, and money bringing people in, only to have them leave disappointed. We were failing on a fundamental level. We had to rethink everything. And here’s what we did:

First, we ditched SMS authentication in favor of WhatsApp. SMS requires setting up providers for each country. WhatsApp works everywhere. Problem solved.

Second, we stopped blocking users from signing up just because there was no payment provider in their country. If there is no payment provider, fine. Let them proceed and figure it out later. At least they get to see how the platform works.

Third, we started pre-integrating with key providers upfront in our priority markets. This means when lenders from those countries sign up, they don’t immediately hit a wall.

We also relegated some requirements to come in later. For example, Nigerian lenders no longer have to provide their bank account and BVN upfront. That only matters when money actually needs to move. Why make them do it before they even see what the platform can do?

And to simplify setup, we built a golden path. Instead of overwhelming users with a million settings, we set smart defaults so they can issue their first loan without configuring every little detail.

The result? Less friction, faster time to first utility, and a much better chance of turning new signups into active lenders.

The one minute rule we must all follow

If you’re building a SaaS product in Africa, you need to ask yourself one question: how fast can a user see value? If the answer is anything more than a minute, you have work to do. Because if you don’t fix it, your users will find a competitor who has.

Sometimes, that competitor is them “doing nothing” or some low key manual process. Who cares who the competitor is if the customers dump your ass? Either way, you lose.

At Lendsqr, we’re making sure that users can get their first taste of value in under a minute. We’re not all the way there yet, but we know that if we don’t nail this, we don’t stand a chance. And neither do you.

So, if you’re building SaaS in Africa, do yourself a favor, cut the friction, make it work instantly, and watch your business take off.

Why the rush into remittances won’t end well

You don’t need to go too far before you bump into the next remittance company. Practically every street corner of dear Africa is littered with them.

Every other startup is pivoting, slapping “cross-border payments” on their pitch decks, and making grand promises about disrupting how money moves into Africa. Doesn’t that remind you of the great fintechs of payments and crypto?

And honestly, I get it. The numbers are mouthwatering. Africa received over $100 billion in remittances in 2023, with Nigeria alone accounting for over $20 billion. For context, that is more than the annual budgets of most African countries. It is real money, moving in real volumes, and fintechs want in.

But here’s the uncomfortable truth: most of the fintechs will fail. 

Remittances are a brutal business. If you think running a lending or payments startup is hard, try dealing with cross-border transfers, where margins are so razor-thin you could use them to shave every morning. And the customers? Don’t even get me started with them: they are obsessed with getting the lowest possible fees and extremely disloyal. Don’t mind that the cost of customer acquisition is ridiculous. 

All the customers are hoes! Regulators treat you like a ticking time bomb, and compliance mistakes can sink you overnight. Established players like Western Union, MoneyGram, and banks have been doing this for decades and will not give up market share easily. And if that was not bad enough, crypto and stablecoins could eventually make most remittance companies obsolete.

Yet, every month, a new fintech pops up claiming to “fix” remittances. Most of them will burn through investor money like Xmas crackers before realizing they were never in the game to begin with. 

If history has taught us anything, it’s that hype alone doesn’t keep the lights on. So, let’s talk about why this “boom” is not as promising as it seems and why only a handful of players will survive.

The market isn’t as big (or growing as fast) as you think

One of the biggest misconceptions driving the rush into remittances is the assumption that the market will keep growing indefinitely. People throw around the $100 billion remittance TAM (total addressable market) like it is an endless pot of money waiting to be scooped up. 

But that is not how this works.

First, Western nations, AKA the primary sources of remittance inflows are tightening immigration policies. Canada is cutting its immigration targets, the UK keeps tightening its visa rules, and the US is ramping up on deportation. With fewer migrants entering these economies, the number of Africans sending money home won’t explode the way many fintechs hope. After all, fewer migrants mean fewer people sending money home, and fintechs banking on a forever-growing market will hit a wall sooner rather than later.

Second, the diaspora population is not infinitely expanding. Unlike domestic African markets that grow naturally with population increases, remittance markets are largely fixed. There are only so many Ethiopians, Kenyans, Nigerians, or Ghanaians living abroad, and that number does not dramatically change year over year. This means that fintechs are fighting for a largely static customer base.

And then there is the economic factor. Many Western economies are struggling, and immigrants are feeling the pinch. Inflation, job cuts, and rising living costs mean people simply have less money to send home. If people struggle to afford rent, they are definitely not increasing how much they send home.

Competition is a bloodbath eroding margins

Even if the market were growing, the competition is cutthroat. Every major financial institution already has a remittance product. Banks, telecom operators, global payment networks, and dedicated money transfer operators all want the same customers.

The US-Nigeria, UK-Ghana, and UAE-Kenya corridors are flooded with everyone from legacy giants like Western Union and MoneyGram to fintechs like Chipper Cash, Flutterwave, NALA, and Sendwave.

And let’s not pretend remittance customers are loyal. They chase the lowest fees, that’s it. Your fancy UI and sleek onboarding do not matter if another app offers a 50-cent discount. The moment a competitor offers a slightly better deal, they are gone. Retaining customers in this space is a nightmare, and the cost of acquiring new ones keeps climbing.

Price wars are already a race to the bottom, and most startups will realize too late that they cannot survive long-term with razor-thin margins.

Meanwhile, customer acquisition is a nightmare. Facebook and Google ads are not cheap, and the only way to keep costs down is through word-of-mouth. But that only happens if your product is truly cheaper, faster, and more reliable than the competition. Spoiler alert. Most are not. Even referrals, the so-called holy grail of organic growth, can be a money pit. Heard of how one fintech burned over $5 million handing out $50 per referral? The dungeons are deep, and most startups don’t have the war chest to survive the fall.

Compliance will break you before you scale

If you think regulators are tough on payments, wait until you try moving money across borders. Fintech bros love talking about disruption until regulators show up. Remittances are heavily regulated, and for good reason. Fraud, money laundering, and terrorism financing are huge risks, and governments are not playing around. Nigeria’s CBN recently went after fintechs for KYC lapses. Kenya and South Africa are tightening AML rules. Western regulators have no patience for companies that don’t take Anti-Money Laundering (AML) seriously.

Regulatory compliance is not optional, and it is not cheap. The second you start scaling, you will need licenses across multiple regions, partnerships with banks, iron-clad AML processes, and round-the-clock compliance teams. Screw this up, and you will get fined or, worse, shut down overnight. 

And it is not just about following the rules, it is about affording to follow them. Compliance is expensive. Maintaining licenses, meeting reporting requirements, and implementing fraud prevention measures all cost money. Many fintechs underestimate just how much regulatory overhead will eat into their margins.

Lack of differentiation will lead to market saturation

Most remittance startups are offering the same thing: a mobile app, fast transfers, and low fees. But here is the problem; every competitor is promising the same thing.

Speed and price are no longer points of differentiation. Everyone is scrambling to provide instant transfers, and fees are already being cut to the absolute minimum. The only way to differentiate is by true innovation, and honestly, not many startups possess it.

If your only selling point is being cheaper or faster, you are already in trouble. Because when a bigger player, such as Stripe, Visa, or a deep-pocketed startup with VC backing, decides to undercut your rates, your entire business model crumbles.

The only way to build something sustainable is to go beyond remittances. The smart fintechs are bundling services like bill payments, lending, savings, and cross-border commerce. If your customer only opens your app when they need to send money, you are always one step away from losing them. Because at the end of the day, there are only so many bills to be paid. Sad, but true.

The real giants have not even started playing

Here is what should keep every remittance startup awake at night. The actual heavyweights have not fully entered the space yet.

Startups might get some initial traction, but in the long run, the big players will win. Global financial giants have the resources, regulatory expertise, and customer trust that startups simply cannot match.

Stripe’s acquisition of Bridge is a clear signal that serious competition is coming. Once a player like Stripe or PayPal decides to aggressively enter remittances, smaller fintechs will have little chance of competing. Apple and Google could flip the entire industry if they ever integrate remittances into Apple Pay or Google Pay.

And let’s not even get started on stablecoins and blockchain-based remittances. If USDC or another stablecoin achieves mainstream adoption in Africa, the fees everyone is fighting over today will disappear. Remittance startups that do not have a long-term plan beyond “send money cheaper” are playing a very dangerous game.

So, who will actually survive?

Most of today’s remittance startups will not be around in five years. But a few will figure it out. The ones that survive will be those who run an insanely efficient operation with no fluff, no excessive marketing burn, and just brutal cost discipline. Nail compliance from Day 1 because fixing KYC and AML issues after regulators show up is how you get shut down; Offer more than just remittances such as lending, savings, and business payments to deepen customer engagement; Find underserved corridors because while everyone is fighting over US-Nigeria, there are massive opportunities in intra-Africa remittances and less-explored regions.

Building a profitable remittance business is not impossible, but it is way harder than most fintechs think. If you are jumping in because you see a $100 billion market and assume there is easy money to be made, you are already behind.

The companies that survive will not be the loudest or the most hyped. They will be the ones with real discipline, regulatory muscle, and a strategy that extends beyond “let’s move money faster.”

Virtual accounts could be the next big thing in African payments

Let’s be real: innovation in Africa doesn’t get the recognition it deserves. The world tends to assume we’re just playing catch-up, but sometimes, we take an existing idea and run with it so effectively that we make it ours. Case in point: virtual accounts.

Now, virtual accounts aren’t a Nigerian invention. They’ve been around for years, quietly solving payment problems in other parts of the world. But Nigeria? We’ve taken this product and turned it into a payment powerhouse. Today, virtual accounts aren’t just another payment method here; they’re the payment method. Cards, POS terminals, even mobile wallets? All trailing behind.

If you’re reading this from a country like the US, Canada, or somewhere in Europe, you probably don’t get why virtual accounts are such a big deal. That’s because your payments ecosystem actually works. You’ve got working credit cards, smooth PayPal transactions, and Apple Pay that actually pays. Good for you.

But here in Africa and other parts of the world, where payment systems were stuck in the 2000s until recently, virtual accounts are a lifesaver.

So, what are virtual accounts, and why are they so important for Africa? I’ll explain, but first, let’s briefly discuss what problems virtual accounts solve.

The problem that a virtual account solves

For those unfamiliar, a virtual account is essentially a unique bank account number tied to a specific transaction or customer. It allows you to make payments via direct transfer — no cards, cash, or complicated hoops to jump through.

Why does this matter? Because in markets like Nigeria, payments via card or POS terminals are unreliable at best and a nightmare at worst. Imagine running a small business, and a customer wants to pay online. The card they’re using hasn’t been activated for online transactions. Or they don’t get the OTP on time. Or their card is expired, damaged, or lost. The transaction fails, and you’re left hanging.

Virtual accounts, however, eliminate drama by letting customers pay directly from their bank accounts — no cards, no delays, and no nonsense. It’s no surprise that businesses and individuals in Nigeria quickly embraced this method. 

What started as a convenient alternative has now become the dominant payment channel.

Why Nigeria became Africa’s poster child for virtual accounts

The funny thing about Nigeria’s success with virtual accounts is that it wasn’t inevitable. In fact, it’s a story of two unlikely players — Moniepoint (then TeamApt) and Providus Bank — taking a huge gamble on a product that didn’t seem necessary at first.

Back in 2019, Moniepoint had just been issued its switching license by the Central Bank of Nigeria, and Providus was still finding its feet as a regional commercial bank. The payments landscape was crowded with established players like Paystack, Flutterwave, and Interswitch. Virtual accounts weren’t on anyone’s radar. Yet, these two took a chance, and the results were transformative.

At the time, everyone was focused on card payments. But the reality was bleak. Out of 100 bank account holders, typically, only about 60 have cards. Many of those cards were inactive or damaged. OTPs and online activation processes were another layer of inconvenience. Virtual accounts provided a simple alternative: direct transfers.

Within a year, virtual accounts were everywhere, powering everything from e-commerce to utility payments. Today, they’ve cemented their place as the backbone of Nigeria’s payment ecosystem.

So, why hasn’t the rest of Africa caught on? And should they care

This is the question that keeps me up at night. Virtual accounts have proven themselves in Nigeria, so why aren’t they taking off across the rest of the continent?

Of the 54 countries in Africa, 26 currently support faster payments, making them compatible with virtual account technology. This foundation is significant, but adoption hasn’t taken off continent-wide. Why?

Part of the answer lies in how payments work in other African countries. Take East Africa, for example. Mobile money reigns supreme. Payments systems like M-Pesa have made it so easy to transfer money to anyone and anything that banks have taken a back seat.

But here’s the catch: mobile money isn’t always the best solution. It’s great for peer-to-peer transfers and small transactions but struggles with larger payments or complex business needs. That’s where virtual accounts could come in, offering a bridge between mobile money and traditional banking systems.

Another factor is infrastructure. Virtual accounts rely on robust interbank transfer systems, and while 19 African countries, as of January 2025, have these systems in place, the remaining 28 lag behind. For these regions, faster payments are a prerequisite for virtual accounts to thrive.

Why fintechs should bet on virtual accounts

Let’s call it like it is: African fintechs need a new growth path, and virtual accounts might just be the answer. The card market? It’s tapped out. Not everyone has cards; even if they do, the infrastructure to support them is shaky. Failed transactions, delayed authorizations — it’s a mess.

And don’t get me started on International Money Transfer Operators (IMTOs). Once the golden child of fintech, the sector is now overcrowded. Margins are shrinking, competition is fierce, and any founder banking entirely on IMTOs is running on borrowed time.

But here’s where virtual accounts come in. Unlike some shiny new fintech trends, virtual accounts aren’t just theory. They’ve been stress-tested in Nigeria, and not only did they survive, they thrived. They’ve become the backbone of payments, handling everything from e-commerce transactions to utility bills with ease.

Of course, nothing worth doing comes without its hurdles. Virtual accounts rely on fast and reliable interbank transfers; a luxury not every African country has right now. Then there’s the regulatory elephant in the room. Some regulators might hesitate, not because virtual accounts are flawed, but because entrenched players like Mobile Money Operators (MMOs) will fight tooth and nail to keep their dominance.

However, these challenges aren’t insurmountable. Fintechs that lean into virtual accounts are positioning themselves for growth in a market hungry for innovation. If we’ve learned anything from Nigeria, it’s that virtual accounts don’t just work; they win. The rest of Africa is the next frontier, and anyone not paying attention is missing the plot.

A uniquely African solution

What I love about virtual accounts is how they’ve adapted to Africa’s realities. They’re not just a repackaged Silicon Valley solution. They’re built on the backbone of our banking systems, solving problems specific to our markets.

And let’s not forget the cost factor. For businesses, virtual accounts are often cheaper than card systems or mobile money. That’s a big deal in a continent where every naira, shilling, or rand counts.

During the Nigerian End SARS protests, which shockingly was 5 years ago,  the power of virtual accounts was evident. As financial restrictions tightened, many turned to virtual accounts for transactions, further cementing their role in Nigeria’s payments ecosystem.

If you ask me, virtual accounts are just getting started. Nigeria has shown what’s possible, but the real potential lies in taking this product across Africa and even beyond.

Imagine virtual accounts in countries where cross-border trade is booming but payment systems are lagging behind. Or in regions where mobile money has hit its limits, and large corporations like Safaricom, Naspers, and Dangote Industries, among others, need a more reliable alternative. The possibilities are endless.

Virtual accounts aren’t just a Nigerian success story; they’re a blueprint for how Africa can lead in payments innovation. Imagine their potential in countries where cross-border trade is booming but payment systems are lagging. Or in regions where mobile money is showing its age and businesses need a more reliable alternative.