Just like every other man, shopping in store is the very worst punishment, just next after going to hell. In fact, it can be worse than going to hell if you must do that with a woman. Much worse if you have to do that with your daughter. It’s not hard to figure out: women love good things and must check them out; men want to save money so they need to get out of the store, ASAP!
Would you think shopping online should be a panacea? That would be correct as long as you ain’t a Nigerian. Shopping online in Nigeria is hard as it’s fraught with so many problems not limited to lack of trust (will they chop my money or will the items I ordered be the one that shows up?), delayed delivery (will my emergency items come after a year), or failed payments (damn, did I just get debited and it says transaction failed?).
But then, many times when the items are low risk, or I feel particularly adventurous, I still take the plunge to shop.
Searching for items to buy isn’t even that bad. Search for anything and Jumia or Konga probably have one. It’s when you want to shop that the wahala starts. You will need to create a user profile, add different addresses for delivery, etc. At these moments, I usually give up and say, darn it! Can’t be bothered.
Friction at the point of payment is a big problem for every ecommerce venture. Those who check their analytics know that the cliff is at this junction.
By the way, this isn’t a Nigerian problem but something that is plaguing merchants all over the world. However, with Amazon capturing about 44% of all ecommerce in the US in 2017, it means almost half of all shoppers have keyed in their details on Amazon once and for all and probably now have frictionless shopping. In fact, Amazon patented the 1-click shopping experience.
Different attempts have been made to simplify but this hasn’t helped anyone. So what could be done?
I have an idea but let’s come back to that later.
Years ago, every website needed to implement its own user credentials. This was painful for the websites and even much more arduous for the users. But at the same time, social media was growing like wild vines and even my mother’s grandmother was on it. Then Google and Facebook came up with social login which allows websites to authenticate users with their Google and Facebook ID. Of course, Twitter and LinkedIn did same, but it never had the type of traction that Google and Facebook had.
When your user base is over 2 billion, you are a planet to yourself. Darling, Let’s book a SpaceX ride to Planet Google (SpaceX doesn’t fly to Facebook anymore because of data breach asteroids).
What if a similar concept could be applied to shopping online? You would say that one could login to Jumia and Konga with your Google and Facebook ID but that only works for the authentication. The real pain is having to enter your addresses and card information over and over and over again.
Let’s think local for a moment. Imagine a service which Konga, Jumia, Gloo, Payporte, etc. could integrate but that allows shoppers to keep their profiles, addresses, cards, etc. so that once a customer registers once, the information is available for all ecommerce sites that support it. And supporting it could be as simple as one line of code for popular shopping engines such as Shopify, WordPress, Magento, etc.
It could be designed such that it doesn’t take away from the brand of the ecommerce company (they care about this a lot) but customers will have complete control on what is shared, who it is shared with and see the history of activities.
This would be a 1-click experience for hapless men like me.
Sitting comfortably in my armchair, I think this will significantly remove friction from shopping and should be very advantageous for smaller players who don’t have the clout of Jumia and Konga but unfortunately, experiences a steeper cliff than others.
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