Category Archives: Nigeria

[Survey] Would you like to order ahead and jump the queues?

Customer experience is everything: How GTBank catalyzed the explosion of digital payments in Nigeria

Everyone who has played a role in payments in Nigeria can attest to the fact that the current upswing in the adoption of digital payments started around the middle of 2014 when the trio of GTBank, Fidelity, and Zenith Banks pushed out their USSD banking products. Consequently, the number of us going to banking halls […]

10 predictions for digital payments in 2018

Here are my top 10 predictions for the digital payment industry in 2018.  These predictions are presented in no particular order and have been influenced by my interactions with the evolution of payments and other experts I work with. They are strictly limited to Nigeria because going beyond the border into the Benin Republic would […]

Is Financial Inclusion a Myth?

What if Financial Inclusion is a myth that we have created in our jaded view of what we feel is good for the world’s poor but, does not address their needs or that they do not even need? What if the real problem is that the worlds poor don’t trust these help and they see […]

Where are these 37 Million Ghostpreneurs in Nigeria?

The ongoing revolution in payments, automated credits, and self-service onboarding that have fueled massive growth in digital banking over the last 3 years seems to have largely overlooked the Nigerian Micro, Small and Medium Enterprises (MSME) sector. Forget whatever anyone says, the small business owners have been left behind.  Who did they offend? At a […]