Category Archives: Cards

I hate shopping online. But for a different reason

Just like every other man, shopping in store is the very worst punishment, just next after going to hell. In fact, it can be worse than going to hell if you must do that with a woman. Much worse if you have to do that with your daughter. It’s not hard to figure out: women […]

[Survey] Would you like to order ahead and jump the queues?

Customer experience is everything: How GTBank catalyzed the explosion of digital payments in Nigeria

Everyone who has played a role in payments in Nigeria can attest to the fact that the current upswing in the adoption of digital payments started around the middle of 2014 when the trio of GTBank, Fidelity, and Zenith Banks pushed out their USSD banking products. Consequently, the number of us going to banking halls […]

Fraudsters count on banks and FinTechs not talking. It’s killing digital payments!

Electronic fraud is a significant reason why many Africans especially Nigerians, including highly educated middle-class, don’t want to do transactions online or use digital products. While a lot is being done with efforts such as Two Factor Authentication, customer opt-ins, etc., frauds still go on because banks and payment providers don’t share information with each […]

Getting them high: Challenges of onboarding customers to digital services

Digital services, which include cards, online banking, mobile apps for finances, USSD for transferring money you don’t have, etc., are essential services. In fact, financial inclusion has been elevated to the level of fundamental human rights. However, unlike things we derive joy from using – Whatsapp, Tinder, Facebook, to mention a few, digital services are […]