How do I accept payments on my website? Part 2

In my last post, I mused about finding a simple way to accept payments on a website. That is a nebulous statement, and it is as fuzzy as any nebulous cloud could be. Coincidentally one of my friends (not sure if this merchant is actually a friend. Let’s say that’s it) came up to run along on this experiment.

So last Saturday, I locked myself up to decide on what I really want to do. I came up with this chicken list:

  1. This is a fashion website. To sell some pieces of pretty rags to anyone willing to part with cash before seeing the merchandize (merchandize are things merchants sell)
  2. The website must be able to accept all payment cards irrespective of country of issue. If this is not possible, at least we must accept Nigerian plastics.
  3. No additional registration would be required upfront. Just select goods, fish out card, input details, and bingo, goods show up at the door.
  4. The whole shebang shouldn’t cost ten arms and 5 legs.
  5. Must be easy to set up (No Ph.D. in hair-pulling) and to support

Upfront, I have decided to use Magento. Magento is an open-source (read free!) shopping engine that can be easily deployed. Well, that is what another friend who’s used it said. In this business, it is important to ask around sometimes. You can learn shiploads against trial by error.

Magento can be easily hosted, or I can use Magento Go, a simple hosted solution that I can pay per month. I haven’t decided on which to use. While Magento Go is tempting about the ease of deployment, what I need to confirm is if I would be able to muck around the codes for the integration I want to do.

That is another thought for next weekend.

How do I accept payments on my website? Part 1

I have had the misfortune of having to explain to a few of my friends over the last few weeks that selling cards (or urging customers to part with their cash using plastics) are not the same as accepting payments on websites.

Nigeria is going through a financial transformation where the CBN itself is at the forefront of electronic payment. That really sucks. I mean, CBN? What about all the fancy banks who blow their hollow trumpets about being the first in this or that.

Back to my rants.

The big question is if I were to have a website today, how do I get my customers, or visitors, or maybe church members to pay for something online? Those were actually the questions my friends wanted answers for. Nobody really asked me to go into a sugar-fueled ranting about nothingness.

So, in my next post, we would walk that journey together hoping to find where it leads us.

Lagos Cashless Initiative; Strapped to a Whimpering Rocket

The Cashless Initiative should rocket the economy of Nigeria to greater heights.

That was the plan.

Picture the Nigerian economy precariously strapped to the back of a badass rocket standing ramrod straight in the sweltering sun. Yes, the sun in Lagos is something else.

Then the CBN Governor steps forward gallantly to light the rocket with a lighted match (or is it cigarette lighter – now isn’t that dangerous?) expecting a loud boom, a shudder then after the smoke clears the rocket has taken us to nirvana. Ok. That didn’t happen. The rocket whimpered, rose a bit and crashed back with a thud, a thousand pieces of pewter Naira coins scattered in all directions; a lorry load of disappointment plastered on its metal face. Now Sanusi would know how ladies tied to one minute men feel. Utter dejection in the face of needed performance of a life-time.

Allegory aside, everyone knows that cashless initiative is going to be driven largely by POS (not what you think it is – it is Point of sales terminal). POS needs connectivity. Connectivity is only possible with mobile data. That is standard in Nigeria. Anyone who talks of wired broadband for something like POS should be strapped to a gurney at Aro.

That brings us to state of mobile data in Nigeria. This is a market that is practically begging to be exploited and yet the Telcos are not better than POS (the other one). Heard that NIBSS got into bed with MTN and Glo for POS connectivity but all I have gotten are screams of anger by frustrated card holders because POS don’t work well with POS (other one one) connectivity.

Truth is either the Telcos are greedy, myopic or both. A greedy Telco is smart, at least driven by greed to make profit. A myopic Telco could be saved if the CEO could run down to the optician around the corner. But a greedy myopic Telco is an abomination. Heard that there are over 2.5 million Blackberry ping away in Nigeria yet each of them sends at least 10 swear words to their mobile provider each day. Imagine the millions of debit and prepaid cards in Nigeria swiping away and yet the POS wouldn’t work.

What can be done? Maybe the Banks or the POS providers should come together to have a jaw-jaw with NCC (the folks that hand out telecom licenses) to create a company dedicated to providing mobile/wireless connectivity for financial terminals (think ATMs and POS – the real POS not the other one). The company wouldn’t run voice or be commercial and we can free ourselves from the one-minute rockets. At least that is what banks did to create NIBSS, ValuCard and InterSwitch.

Bankers can be quite resourceful when money is to be made.
2 months later, Sanusi is back again. Walks gingerly to the rocket and presses a button after counting down. The rocket let out wailing scream and it lunches Nigeria into the stratosphere of cashless society.

America goes Fish, Chip and PIN (EMV), at last

What most people find hard to believe is that USA, and India, two of the most technological advanced countries (well, it could be tough believing that for India if you have been there) still use magstripe cards. Magstripes are unsafe (easy to clone and super error prone) and so yesterday that I wouldn’t be surprised if Moses paid for things with that in the desert.
Finally, heavens intervened. Visa and MasterCard, in USA, are migrating their credit cards to EMV standards by April 2013 (Fish, Chip and PIN). Now that counts for something as most Americans prefer credit cards (easy money) and there are more of that circulating around than debit and prepaid cards.
So good bye to card clone frauds. But trust those boys, they are  coming out with something else soon 🙁

Nigeria, Naira and other oily ideas

The pressure on Naira has been enormous of late. An ant hauling Jumbo the Elephant across the Lagos Lagoon on its back wouldn’t have suffered a worse fate.
Any nation that imports more than it ships out would always have to contend with issues like this. But the dependence on imports for Nigeria has gone to a calamitous level and when you analyze that our imports are things we could easily have made ourselves you can’t but ask questions about our collective sanity. We have vast arable tracts of land yet we import food. We have cattle with big fat horns yet we import leather and milk. Our bitument deposit is one of the largest in the world yet the craters on our roads could easily swallow a dinosour. I could go on till the cows come home.
Economic schizophrenia aside, Nigeria ranks 15th on the list of the largest oil producing nations in the world with a reserve sitting us somewhere around 10th on another list. Yet we import virtually all our petroleum energy requirements. Does this make sense? I honestly doubt it. We have four near moribund refineries whose output fueling just 10% of national requirements could hardly produce enough to power the villages around them talk less of the whole country.
The current refineries are:

RefineryYearCapacity
Port Harcourt I196560,000
Warri1978110,000
Kaduna1980125,000
Port Harcourt II1989150,000
Total Capacity445,000

The state of things isn’t surprising after all; what industry or infrastructure has the government managed well? What is surprising has been the private sector apathy.
Government in a bid to open up the market has licensed some refineries some years back. I can remember Orient Refinery in Onitsha doing some road shows but nothing came out of it.
Despite the apparent madness going on at the national level, I believe Nigeria represents a deep gold mine for private sector lead refining but it cannot be on a puny level. But like every miner would tell you, you can’t just smash a few rocks and expect gold coins tumbling out: some serious digging is required. At a recent estimate, it cost approximately $10,000 per Barrel to build a modern refinery and a 500,000 Barrel behemoth would be in the neighborhood of $5B. Though huge, it is not more than what a consortium of banks (local and international) can put together. The payoff would be out this world. And once one is built, you can be sure many more would be erected until we have a glut. Late comers always pick up the crumbs (ask Etisalat or better still Telkom). The estimate is just a rule of thumb as no two refineries are same. The actual cost would be a function of multiple variables such as environment, feedstock, technology, blah blah blah.
But an energy analyst friend has opined that entrenched interests in the oily and smelly importation business in Nigeria have been a constant spanner in the works: It is easier to earn millions of dollars in oil allocations than sit down to do a serious business of building and running a refinery. This could be true nonetheless I believe that when there is a will, there would be a way. Prior to the country getting blanketed with mobile phones, entrenched interests held Nigeria by the communication jugular but we got out of it, didn’t we?
In 2010 the government, represented by NNPC, signed an $8B contract with the Chinese to build the first of three refineries at the Lekki Free Trade Zone. 80% of the cost would be ponied up by the Chinese and Lagos State offered land and infrastructure. Nevertheless like anything the government has hands in, until the construction is finished and petrol flows, you can’t shout hallelujah.
So how does a refinery help the Naira? Simple, when we stop importing fuel the demand on FOREX goes down (at least on non-productive things). Furthermore if we build enough of these things, we could end up as net exporter of refined products to other countries. Oil refining technologies have matured over the years and new ones built would have productivity and price advantage over the pre-Cambrian refineries at out neighboring countries.
The biggest challenge isn’t the entrenched interests or government ineptitude but the myopia of bankers and investment managers around here. The pressure for short term profit creates a vicious circle which prevents all from tapping limitless opportunities our infrastructural deficit has created. Promoters of Orient and Amakpe refineries have been running around like bees on steroid yet they haven’t gone 100% operational all for paucity of funding.
In the land of the mad, the psychiatrist is king.